Online Terms of Service

Internalyze LLC — Online Terms of Service

These Online Terms of Service (“Terms”) govern Your use of the website located at www.internalyze.com ("Website") and any online products, services, or subscriptions offered through it by Internalyze LLC, an Ohio Limited Liability Company located at 663 Beech Street, Oberlin, OH 44074 (“Internalyze,” “we,” “us,” or “our”).

These are the Terms governing the use of this Service that operates between You and the Company. These Terms set out the rights and obligations of all users regarding the use of the Service. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Website, purchasing any digital products, or subscribing to our coaching or training services, You agree to be bound by these Terms. If You do not agree, do not access or use our Website or Services.

Relationship to Other Agreements: These Terms apply to Your use of Internalyze's Website and online Services. If You or Your organization have entered into a separate written agreement with Internalyze—such as a master services agreement, statement of work, or custom training engagement contract—those terms will govern to the extent they conflict with or supplement these Terms. In all other respects, these Terms remain fully applicable and enforceable.

1.0. DEFINITIONS

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

i. Account: A unique profile registered by You to access certain parts of the Service.

ii. Content: All materials, videos, templates, documents, e-books and other digital assets available on or through the Website.

iii. Intellectual Property: All proprietary content on the Website, including videos, templates, files, text, logos, graphics, and other materials, which are owned by Internalyze or its licensors and protected by intellectual property laws. Use of this content is subject to the license and restrictions described in these Terms.

iv. Order: A request by You to purchase Content or Services from us.

v. Personally Identifiable Information (PII): Personally Identifiable Information is defined and set forth in Section 509(4) of the Gramm-Leach-Bliley Financial Services Act, and all of the rules and regulations implemented thereunder (“PII”).

vi. Services: The Website and all digital products (Content), subscriptions, and online services offered by Internalyze.

vii. Subscription: A recurring, time-based access plan to specific Services, including but not limited to training content and coaching.

viii. Website: Website accessible from https://www.internalyze.com.

ix. You: The individual, company or other legal entity accessing or using the Service.

2.0. ELIGIBILITY AND ACCEPTANCE OF TERMS

You must be at least 18 years old and capable of entering into binding legal agreements to use this Service. Your access to and use of the Service is subject to Your acceptance of these Terms and our Privacy Policy. Our Privacy Policy is available at https://www.internalyze.com/privacy-policy. Please read our Privacy Policy carefully before using our Service. If You do not agree, You may not use our Service.

3.0. ACCOUNT REGISTRATION AND ACCESS

3.1. Account Registration and Access: To access certain features, You may be required to create an Account. You agree to provide accurate, current, and complete information, including, without limitation, Your name, Your email, Your company name, Your phone number, Your credit card number, the expiration date of Your credit card and Your billing address.  You are responsible for maintaining the confidentiality of Your login credentials, and for all activities that occur under Your Account. Notify us immediately of any unauthorized use.

3.2. Account Sharing: Accounts are intended for use by a single individual and may not be shared among multiple users, including others within the same company. Internalyze reserves the right to suspend or terminate access for any Account found to be shared in violation of this policy. If multiple users within the same company require access, please contact Internalyze to inquire about group or enterprise access options that may be available on favorable terms.

3.3. Account Termination: We may suspend or terminate Your Account immediately at our discretion, without prior notice or liability, for any reason whatsoever, including if You violate these Terms.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You must contact us in writing, via email at [email protected] to request account termination and deletion.

3.4. Assignment: You may request to assign or transfer Account access and digital purchases by contacting Internalyze. Assignment requests will be reviewed on a case-by-case basis and authorized at our sole discretion.

4.0. DIGITAL PRODUCTS AND SUBSCRIPTIONS

4.1. Digital Products (Content): Internalyze offers downloadable training materials, templates, e-books, and other digital resources. Once purchased, these items are non-refundable. Internalyze may, in its sole discretion, issue refunds or credits on a case-by-case basis.

4.2. Digital Product Availability: Internalyze strives to ensure continuous access to its digital products and subscription content. However, You acknowledge that access may occasionally be interrupted or limited due to circumstances beyond our control, including failures or limitations of third-party hosting providers, software platforms, or internet infrastructure.

Internalyze reserves the right to discontinue access to specific digital products or categories of content at its sole discretion. If Internalyze elects to permanently discontinue any major category of purchased or subscribed content (e.g., a video library or training module), we will provide at least six (6) months’ advance notice to affected users. This provision does not guarantee perpetual access but ensures reasonable notice of any planned, long-term removals. In the event that Internalyze ceases operations or dissolves as a business entity, reasonable efforts will be made to provide continued access for a transition period or to offer downloadable versions of the content, but uninterrupted or permanent access cannot be guaranteed.

4.3. Force Majeure: Internalyze shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, internet outages, or government actions.

4.4. Updates, Errors, and Inaccuracies: We are constantly updating our offerings of Content on the Service to improve quality and reflect current industry best practices. Consequently, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update Content and to correct errors, inaccuracies, or omissions at any time without prior notice.

4.5. Subscriptions: Subscriptions grant You access to specified content for a set period (e.g., monthly or annually). Subscriptions automatically renew unless canceled in advance. You may cancel via Your account settings or by contacting us. No refunds will be issued for partial periods and You will be able to access the purchased Subscription content until the end of Your current subscription period.

4.6. Free Trials: We may offer Free Trial periods at our sole discretion. You may be required to enter Your billing information to sign up for a Free Trial. If billing information is required, You will not be charged until the trial period ends. If You do not cancel before the trial ends, Your Free Trial will convert to a paid plan automatically. At any time and without notice, the Company reserves the right to cancel any Free Trial offer.

4.7. Use Restrictions: You may not copy, redistribute, sublicense, or resell any content. Use is limited to Your own personal or internal business purposes.

5.0. ORDERS, PAYMENTS, AND REFUNDS

5.1. Orders: When You place an order, You represent that all information provided is accurate, that You are authorized to use the provided payment method, and that You are legally capable of entering into binding contracts.

5.2. Payments: Payments for Content or Subscriptions may be made by various payment methods We have available, such as credit/debit card, Apple Pay, or other authorized methods. All prices are in U.S. dollars and exclusive of applicable taxes. You shall provide the Internalyze with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such information, You grant us the right to provide the information to payment processing third parties for the purposes of facilitating the completion of Your Order. Payment cards are subject to validation checks and authorization by Your card issuer; access to Content or Services may be delayed if payment authorization is not received.

5.3. Prices: Internalyze reserves the right to revise its prices at any time prior to accepting an Order.

5.4. Subscription Fee Changes: Internalyze, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period. The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

5.5. Order Cancellation: We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to if fraud or an unauthorized transaction is suspected.

5.6. Refunds: Digital products are not refundable once purchased. Subscription payments are non-refundable except where required by law. Internalyze may, in its sole discretion, issue refunds or credits on a case-by-case basis; factors such as usage, and duration from original purchase date and/or most recent subscription period may factor into refund decisions.

5.7. Taxes: Service rates and charges are exclusive of all taxes, fees and tax-related or tax-like surcharges. You are responsible for any applicable taxes, customs duties, and tariffs.

6.0. USER CONDUCT

You agree not to:

i. Violate any applicable laws or regulations

ii. Use the Service for any unlawful or abusive purpose

iii. Infringe the intellectual property rights of others or Internalyze

iv. Upload viruses or malicious code

v. Attempt to reverse engineer or gain unauthorized access to the Service

We reserve the right to suspend or terminate Your access for any violation.

7.0. INTELLECTUAL PROPERTY AND LICENSING

7.1. Internalyze Intellectual Property: All Content on the Service is the exclusive property of Internalyze or its licensors, and protected by copyright, trademark and other laws. You receive a limited, non-transferable, non-sublicensable, revocable license to access and use the materials for Your personal or internal business use only. You shall have no interest or claim to any Content or Internalyze Intellectual Property other than the license described above.

You may not reproduce, distribute, create derivative works from, publicly display, or commercially exploit any Content without prior written consent. You may not upload or otherwise provide Internalyze Content to any generative artificial intelligence (“AI”) platforms.

7.2. Internalyze Trademarks: Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Internalyze.

7.3. Injunctions: If You breach these Intellectual Property and Licensing obligations, Internalyze reserves the right to seek any and all legal action including, but not limited to, seeking a court-ordered injunction. You expressly waive (i) the defense that a financial remedy in damages will be adequate; and (ii) any requirement for the posting of a bond before seeking an injunction or other court order.

7.4. Third-Party Content: You understand that, to the extent applicable, all or a portion of any third-party content aggregated by the Services or linked to on the Website may be copyrighted or subject to other intellectual property protections.

7.5. Third Party Features: The Services may include features that operate in conjunction with certain third-party software, hardware, applications, and/or websites (“Third-Party Features”). While the use of Services is governed by these Terms, Your access and use of Third-Party Features is governed by their respective terms of service and other agreements; Internalyze shall not be responsible for and is hereby released from any responsibility and/or liability related to determining whether Your use of Services would cause You to violate or breach the Third-Party Features’ terms of service and/or other agreements; You further understands and acknowledges that Your use of Services may cause You to violate or breach the Third-Party Features’ terms of service and other agreements which could result in the termination of Your account and/or ability to access Third-Party Features and, in some cases, could give rise to liability for damages.

8.0. WARRANTIES AND LIMITATION OF LIABILITY

8.1. NO WARRANTIES: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTERNALYZE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGES THAT INTERNALYZE DOES NOT WARRANT THAT ACCESS TO ANY ONLINE TRAINING MATERIALS OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE. THE FOREGOING IS AN ESSENTIAL PART OF THE AGREEMENT AND THESE TERMS AND CONDITIONS AND FORMS THE BASIS FOR DETERMINING THE PRICES SET FORTH IN THE AGREEMENT. YOU UNDERSTAND INTERNALYZE IS ABLE TO PROVIDE THE SERVICES AT THE PRICES SET FORTH IN THE AGREEMENT BECAUSE INTERNALYZE HAS DISCLAIMED ALL WARRANTIES AND INTERNALYZE’S LIABILITY IS LIMITED HEREUNDER AND THEREUNDER.

8.2. LIABILITY LIMITATIONS: INTERNALYZE SHALL NOT BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY, DIRECTLY OR INDIRECTLY, FOR ANY CLAIMS, DEMANDS, SUITS, COSTS, EXPENSES (INCLUDING ATTORNEYS’ FEES), LOSSES, JUDGMENTS, DAMAGES, LIABILITIES OR OBLIGATIONS, OF ANY KIND OR NATURE, ARISING IN ANY MANNER FROM OR IN CONNECTION WITH THESE TERMS AND/OR YOUR USE OR INABILITY TO USE THE SERVICES. INTERNALYZE SHALL NOT BE LIABLE FOR AND DISCLAIMS ANY AND ALL LOST PROFITS AND ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, WHETHER ARISING OUT OF THE SERVICES OR THE PERFORMANCE BY INTERNALYZE UNDER THE AGREEMENT AND/OR THESE TERMS AND CONDITIONS. INTERNALYZE SHALL NOT BE LIABLE FOR ANY DOWNTIME OR INABILITY TO ACCESS ANY ONLINE TRAINING MATERIALS OR SERVICES. IN THE EVENT OF TERMINATION FOR ANY REASON, INTERNALYZE SHALL NOT BE LIABLE TO YOU FOR COMPENSATION, INDEMNIFICATION, REIMBURSEMENT OR DAMAGES ON ACCOUNT OF ANY LOSS OF PROSPECTIVE PROFITS OR ANTICIPATED SALES OR ON ACCOUNT OF EXPENDITURES, INVESTMENTS, LEASES, LICENSES OR COMMITMENTS MADE IN CONNECTION WITH THE AGREEMENT OR THE ANTICIPATION OF EXTENDED PERFORMANCE THEREUNDER. NOTWITHSTANDING THE FOREGOING, IN THE EVENT THAT A COURT OF COMPETENT JURISDICTION DETERMINES INTERNALYZE IS IN BREACH OF ANY PROVISION OF THE AGREEMENT OR THESE TERMS AND CONDITIONS OR IS LIABLE TO YOU, DIRECTLY OR INDIRECTLY, IN ANY OTHER WAY UNDER THESE TERMS OR PURSUANT TO ANY OTHER CAUSE OF ACTION, THE MAXIMUM AGGREGATE LIABILITY AND AMOUNT OF RECOVERABLE DAMAGES SHALL BE LIMITED TO ANY AMOUNTS ACTUALLY PAID TO INTERNALYZE BY YOU. INTERNALYZE DOES NOT HAVE, AND EXPRESSLY DISCLAIMS, ANY DUTY TO VERIFY THIRD PARTY INFORMATION PROVIDED BY INTERNALYZE TO YOU AND YOU HEREBY ACKNOWLEDGES AND AGREES THAT ANY RELIANCE BY YOU ON ANY CONSULTATION INCLUDED IN OR WITH INTERNALYZE’S SERVICES, WHICH MAY OR MAY NOT INCLUDE THIRD PARTY INFORMATION, SHALL BE AT YOUR SOLE RISK AND LIABILITY.

INTERNALYZE’S TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO INTERNALYZE.

Some jurisdictions do not allow certain exclusions, so some limitations may not apply to You.

 9.0. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Internalyze, its affiliates, officers, directors, employees, agents, partners and contractors from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees and legal defense costs) arising out of or in any way connected with:

i. Your access to or use of the Service;

ii. Your violation of these Terms; or

iii. Your infringement of any third party's rights, including intellectual property or privacy rights.

The indemnification obligations under this Section shall continue indefinitely.

10.0. CONFIDENTIALITY

Internalyze respects the confidentiality of information shared by You during coaching or consultation sessions. Any personal or business information You provide during these sessions will be treated as confidential and will not be disclosed to third parties without Your consent, except as required by law.

Internalyze does not request or require users to submit confidential, proprietary, or regulated data as part of coaching or consultation sessions. You agree not to share any sensitive or confidential business data, customer data, or Personally Identifiable Information. If Internalyze inadvertently receives such information, we will promptly destroy or delete it and will not retain or use it in any manner.

11.0. NO LEGAL ADVICE

Internalyze provides business training and coaching services for educational and informational purposes only. NOTHING PROVIDED THROUGH THE WEBSITE OR SERVICE CONSTITUTES LEGAL ADVICE, AND INTERNALYZE IS NOT A LAW FIRM. YOU ARE SOLELY RESPONSIBLE FOR COMPLYING WITH ALL APPLICABLE LAWS AND REGULATIONS. You should consult Your legal counsel regarding any legal, compliance or regulatory questions or obligations that apply to Your specific situation.

12.0. EXPORT CONTROL AND LEGAL COMPLIANCE

You agree not to export, re-export, or use any Internalyze materials in violation of U.S. export control laws or regulations. You agree to comply with all applicable anti-corruption laws, including the U.S. Foreign Corrupt Practices Act, and represents that it has not and will not engage in unlawful payments or inducements in connection with this Agreement. You represent that You are not located in a country subject to U.S. sanctions and are not a prohibited person under applicable laws. You shall indemnify and hold Internalyze harmless from any claims, losses, or liabilities arising from a breach of this section.

13.0. GOVERNING LAW AND DISPUTE RESOLUTION

13.1. Governing Law: These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the state and federal courts located in Cuyahoga County, Ohio for any disputes arising under these Terms. You understand that use of the Service may also be subject to other local, state, national, or international laws.

Before initiating legal action, You agree to first attempt, in good faith, to resolve any dispute informally by contacting us in writing.

13.2. Dispute Resolution – Mediation: If a good faith attempt at resolution fails, each party agrees to attempt in good faith to resolve any dispute arising out of or relating to this Agreement through non-binding mediation, conducted by a mutually agreed-upon mediator, in Cuyahoga County, Ohio. Each party shall bear its own costs in connection with such mediation, and the fees of the mediator shall be shared equally.

If the parties are unable to resolve the dispute through mediation within thirty (30) days of a written request, either party may proceed with legal action pursuant to Section 13.1 (Governing Law).

14.0. MODIFICATIONS TO THE TERMS

We may update these Terms at any time by posting the revised version to our Website. If changes are material, we will provide at least 30 days’ notice. Continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms.

15.0. RELATIONSHIP OF THE PARTIES

15.1. Non-Exclusive Dealing: Our Services are non-exclusive. Nothing shall prevent Internalyze from offering Services or entering into arrangements with any other person or entity.

15.2. No Legal Partnership: Nothing in these Terms shall be construed as creating a partnership, agency, or joint venture between you and Internalyze.

16.0. LINKS TO OTHER WEBSITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

17.0. Contact Information

If You have questions about these Terms, please contact us at:

• Email: [email protected]
• Website: www.internalyze.com/contact

19.0. GENERAL TERMS

19.1. Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between You and Internalyze for use of the Website and Services. Any prior communications or agreements are superseded.

19.2. Severability: If any provision of these Terms is held to be unenforceable, illegal, or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

19.3. No Waiver: Failure by either party to enforce any part of these Terms does not waive that right or any future enforcement. If any part of these Terms is found to be invalid or unenforceable, the rest will remain in full effect.

19.4. Survival: The following provisions shall survive termination or expiration of these Terms: Sections 4 (Digital Products and Subscriptions), 7 (Intellectual Property and Licensing), 8 (Warranties and Limitation of Liability), 9 (Indemnification), 10 (Confidentiality), 11 (Internalyze Does Not Offer Legal Advice), 12 (Export Control and Legal Compliance), and 13 (Governing Law and Dispute Resolution), as well as any other provisions which by their nature are intended to survive.

19.5. Reservation of Remedies: The rights, powers and remedies that may be given or reserved to the parties by these Terms shall be cumulative and in addition to all other and further remedies provided by law. These Terms shall not be construed to deprive the parties of any other rights, powers and other remedies otherwise given by law or at equity. No delay or failure by Internalyze in exercising any right or remedy and no partial or single exercise of such right or remedy shall constitute a waiver by Internalyze of such right or any other rights in these Terms. No consent by Internalyze to a breach of any express or implied term of these Terms shall constitute a consent to any prior or subsequent breach of the same or any other term.

Last Updated: September 18, 2025